Shipping & Returns

 

  Country Shipping Cost Free Shipping over
       

austria-flag-round-icon-64.png

Austria

€5.50

Free Shipping over €80

belgium-flag-round-icon-64.png

Belgium

Go to Tailwind Benelux

bulgaria-512.png Bulgaria

€7.50

Free Shipping over €80

flag-round-250-4-.png

Czech Republic

€5.50

Free Shipping over €80

denmark-flag-round-icon-64.png

Denmark

€5.50

Free Shipping over €80

estonia-512.png

Estonia

€5.50

Free Shipping over €80
france-flag-round-icon-64.png France

Go to tailwindnutrition.fr

germany-flag-round-icon-64.png Germany

€5.50

Free Shipping over €80
circle-greece.png Greece

Go to tailwindnutrition.gr

flag-round-250.png Hungary

€5.50

Free Shipping over €80
ireland-flag-round-icon-64.png Ireland  €5.50 Free Shipping over €80
italy-512.png Italy €5.50 Free Shipping over €80
flag-round-250-1-.png Latvia €5.50 Free Shipping over €80
197614.png Luxembourg Go to Tailwind Benelux



netherlands-flag-round-icon-64.png Netherlands
norway-flag-round-icon-64.png Norway Go to Tailwind Scandinavia 
poland-512.png Poland €5.50
Free Shipping over €80
portugal-flag-round-icon-64.png Portugal Go to Tailwind Iberia 
flag-round-250-2-.png Russia €20 -
slovakia.png Slovakia €5.50 Free Shipping over €80
flag-round-250-3-.png Slovenia €5.50 Free Shipping over €80
spain-flag-round-icon-64.png Spain Go to Tailwind Iberia 
sweden-flag-round-icon-64.png Sweden Go to Tailwind Scandinavia 
  Switzerland

Up to 3Kg €15.00

Over 3Kg €25.00

Taxes and Duties payable by receipient

 

 

 

Returns Policy

The following terms set out how we deal with cancellation, returns and replacements including your rights under the Consumer Contracts Regulations 2013 when you buy online or by phone.

You are entitled to cancel your order if you so wish, provided that you exercise your right no later than 14 days after the day on which you receive the Products.

To cancel a Contract, you just need to let us know that you have decided to cancel by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
If you decide to cancel, you should return the Products to us at your cost within 14 days of cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to the Products to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
If you wish to exercise your right of cancellation, you must take reasonable care of the Products in your possession. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. 
We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.



Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.